Frequently Asked Questions

1. Can I convert the same file twice?


If your processed file can't be opened, firstly please ensure you have used the right software to open your file. If it still has the problem, please report the issue to our support team at with the file attached.

You can use the original download link to get the file in 24 hours after the procession.

You specify where you want to download your file to on your computer, please check the default download location of your browser.

Yes, because this service is provided through a web browser interface. It is supported on those browsers which run on Mac and Linux.

If you want to leave a message, you can write to the email box at directly.