Frequently Asked Questions

1.Can I convert the same file twice ?
Yes
If your converted file can't be opened, firstly please ensure you have used the right software to open your file. If it still has the problem, please report the issue to our support team at videoconverter@wondershare.com with the affacted file attached.
You can use the original download link to get the file in 24 hours after the conversion.
Currently you can convert a maximum of 2 files at one time, and you can convert as many files as possible if you need in any 24-hour period.
For free users, we have a maximum file upload limit of 100MB each time. If you want to convert big size file, please use the premium version Wondershare Video Converter Ultimate.
Currently on the free media.io service, you can upload a maximum of 100MB of data split between up to 2 different files.
This is completely dependent on the type of Internet connection you have. If you are experiencing slow upload speeds, please try wondershare Video Converter Ultimate without any wait for upload and download.
You specify where you want to download your file to on your computer, please check the default download location of your browser.
Yes, because this service is provided through a web browser interface. It is supported on those browsers which run on Mac and Linux.
Yes.
Media.io is an online converter while Wondershare Video Converter Ultimate is for desktop. If you want to learn more about Wondershare Video Converter Ultimate, please visit the official website https://videoconverter.wondershare.com/.
If you want to leave a message, you can write to the email box at videoconverter@wondershare.com directly.