1.Can I convert the same file twice ?
2. My converted file can't be opened after being downloaded, can you help solve the issue?
If your converted file can't be opened, firstly please ensure you have used the right software to open your file. If it still has the problem, please report the issue to our support team at email@example.com with the affacted file attached.
3. I have deleted a file that I converted through this site, can I retrieve it from your site again?
You can use the original download link to get the file in 24 hours after the conversion.
4. How many files can I convert at one time?
Currently you can convert a maximum of 2 files at one time, and you can convert as many files as possible if you need in any 24-hour period.
5. Why do I have problems with uploading or downloading large files?
For free users, we have a maximum file upload limit of 100MB each time. If you want to convert big size file, please use the premium version Wondershare Video Converter Ultimate.
6. What's the maximum size of files that I can upload?
Currently on the free media.io service, you can upload a maximum of 100MB of data split between up to 2 different files.
7. How long should it take to upload or download my file?
This is completely dependent on the type of Internet connection you have. If you are experiencing slow upload speeds, please try wondershare Video Converter Ultimate without any wait for upload and download.
8. I can't find my downloaded file, where is it?
You specify where you want to download your file to on your computer, please check the default download location of your browser.
9. Does this service work on the Mac OS or Linux platforms?
Yes, because this service is provided through a web browser interface. It is supported on those browsers which run on Mac and Linux.
10. Does Wondershare Video Converter Ultimate belong to media.io?
11. What're differences between meida.io and Wondershare Video Converter Ultimate?
Media.io is an online converter while Wondershare Video Converter Ultimate is for desktop. If you want to learn more about Wondershare Video Converter Ultimate, please visit the official website https://videoconverter.wondershare.com/.
12. How can I leave a message for you?
If you want to leave a message, you can write to the email box at firstname.lastname@example.org directly.